Senior Quality Engineer

We are seeking a Sr. Quality Engineer based onsite in Chicago to join our Quality Control team. This position will require travel of at least 25% within the U.S. and some internationally.

What You Will Be Doing

The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by ROCKWOOL/Rockfon N.A. and/or suppliers to maximize customer satisfaction while owning the Customer Complaints Management process.  The Sr. Quality Engineer will champion continuous improvement through use of advanced quality tools, LEAN/OPEX and other industry leading best practices as appropriate to improve quality of Rockfon N.A. products and services. 

• Own and manage Claims and Complaints Management System (customer facing and suppliers) and work with various departments to drive root cause and corrective actions to reduce claims
• Proficient in the use of Quality tools such as 8D problem solving, root cause analysis, quality planning / APQP, FMEA, control plans, MSA, SPC, Tier boards etc.
• Use LEAN/ROPEX industry leading best practices to solve quality problems and implement effective corrective actions
• Setup and drive improvement in all key KPIs related to supplier quality
• Manage and drive supplier meetings and quarterly business reviews and assure closure of actions
• Assist Quality Manager to upgrade inspections methods, gage calibrations and data analysis 
• Assist Quality Manager to setup and drive improvement in all key KPIs related to product quality and customer satisfaction
• Lead activities to maintain compliance requirements by agencies such as ICC-ES, UL, InterTek etc.  Establish routine internal quality audits as appropriate
• Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A.
• Communication of relevant information to the relevant parties and stakeholders

What You Bring

• Bachelor’s Degree – Engineering and/or Operations Management preferred
• 5+ years’ experience in quality engineering for engineered products in high volume high mix manufacturing industry, preferably in Building Materials or Automotive industries
• Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry leading best practices as appropriate
• Experience dealing with regulatory and testing agencies like UL, ICC-ES, Inter-Tek etc. is highly preferred
• Experience with customer quality documentation
• Experience with customer compliance audits and internal QMS audits
• Experience problem solving complex manufacturing and product issues

What We Offer

• Competitive Salary
• Generous Benefits - Effective your first day!
• Comprehensive Medical, Dental and Vision coverage
• Educational Assistance
• 401K Match - up to 6%
• No cost Life and Disability Programs
• Company provided Personal Protective Equipment
• Employee Assistance Program (EAP)
• Fitness reimbursement
• Work-Life Balance
• Paid Time Off (PTO)
• 12 Paid Holidays per year
• Paid Parental Leave

Who We Are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive.  We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living. 

Sustainability is central to our business strategy.  ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water.  Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.   

Work Environment & Conditions:

• Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work. 
• ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve. 

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard.  We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us.  In fact, we refer to our culture as “The ROCKWOOL Way”.  This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.