Conseiller/conseillère Technique

France
10 December 2021
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Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals. 

Conseiller Technique H/F

Le/la Conseiller/ère Technique a la responsabilité du support technique interne et externe.

Au sein d’une équipe de support technique internationale, son rôle est d’apporter des connaissances spécifiques relatives aux produits et systèmes aux clients et à l’équipe élargie Rockfon France – en particulier le Service Clients et la force de vente – de manière à promouvoir les produits et la marque Rockfon sur le marché français. Il ou elle participe également à la collecte et au partage d’informations obtenues par téléphone ou email et relatives à des projets potentiels (opportunités commerciales), en apportant du soutien technique de conception aux acteurs pertinents. Il ou elle crée et assure la pérennité des outils de l’équipe technique permettant aussi bien de manière interne qu’externe de dimensionner et chiffrer les systèmes Rockfon. Il ou elle rédige et complète des Dossiers Techniques et assure le suivi des Avis Techniques des systèmes innovants Rockfon.

Responsabilités 

  • Assurer le support technique pour tout projet en collaboration avec la force de vente,

  • Créer et maintenir à jour les outils de chiffrage et de dimensionnement de systèmes Rockfon, tant pour l’interne que pour l’externe (clients, prescripteurs, etc.),

  • Rédiger, justifier et suivre les dossiers techniques des Avis Techniques des systèmes innovants de la marque Rockon,

  • Participer à la création et à l’alimentation d’une large bibliothèque de documents techniques (dessins, tableaux), tant pour faciliter les activités quotidiennes du service que pour des projets spécifiques, de manière à distinguer notre offre système et les compétences techniques de l’équipe élargie Rockfon,

  • Confirmer les faisabilités usine de produits hors-standard à la demande, en particulier pour les systèmes hautement complexes,

  • Assurer le support technique pour l’ensemble de la gamme ROCKFON : dalles, ossatures, accessoires et systèmes,

  • Relayer les opportunités commerciales se présentant au Service Technique vers la force de vente et alimenter les fiches des contacts existants à l’aide d’outils dynamiques,

  • Fournir des conseils aux collègues afin d’optimiser les résultats des opportunités de vente,

  • Travailler activement avec les clients pour identifier leurs besoins et élaborer des propositions appropriées.

Votre profil

  • Master en ingénierie ou d’école d’ingénieur.

  • Compréhension du processus de justification des performances de produits de construction.

  • Forte orientation client.

  • Anglais écrit et parlé, avec un haut niveau professionnel. 

  • Capacité à organiser et planifier efficacement son travail.

  • Connaissances en industrie, génie des procédés, acoustique ou plus généralement bâtiment sont un plus.

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