Customer Service Representative

At the ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our solutions.  Our expertise is perfectly suited to tackling many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding.  Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.

Stone wool is a versatile material and forms the basis for all our businesses.  With more than 12,200+ passionate colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibers for industrial use to insulation for the process industry, marine and offshore.

We are currently seeking a Customer Service Representative at our Milton location.  We’re looking for someone who can be flexible between 9:30 am and 6 p.m.

This is the role:

• Processing customer orders and inquiries in a timely, courteous, and professional manner
• Recording, processing and responding to all customer requests and concerns
• Running daily and weekly reports to track accurate execution of customer orders
• Liaising with several members of supply chain to see each order from submission to delivery
• And above all, taking pride in relationship building to set our customers and ROCKWOOL up for continued success
• Bilingual would be an asset.

This is What You Offer:

• You have a rock-solid customer service background with 3-5 years experience managing orders via SAP.
• Graduated from a post-secondary institution.
• Written French and English would be a great asset, but not mandatory.

This is What We Offer:

• Competitive salary
• Comprehensive benefits package including Health, Dental, Vision, Massage Therapy and more
• Generous Paid Time Off (PTO) and Paid Holidays
• Retirement Pension Matching Program
• Life and Disability Programs
• Educational Assistance
• Top up plans for maternity and paternity leave
• Fitness Reimbursement
• Employee Assistance Program (EAP)

ROCKWOOL is an equal opportunity employer.  We evaluate qualified candidates without regard to race, colour, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.