Customer Service Employee

Netherlands
04 October 2021
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Werk jij graag in een klein, persoonlijk team met korte lijntjes waar je echt het verschil kan maken en spreek je een aardig woordje frans? Solliciteer vandaag nog en start een mooie carrière bij ROCKWOOL!

Jouw uitdaging!

Als medewerker customer service ben jij de spil tussen klant en onze (project)organisatie. Het Customer Service team bij ROCKWOOL bestaat uit 14 personen waar je samen met enkele collega’s primair verantwoordelijk bent voor de Belgische en Nederlandse markt. Standplaats van deze functie is Roermond (Nederland).

  • Volledig zelfstandig afhandelen en beheren van orders;
  • Accepteren van orders, order entry, bewaking/opvolging van orders en facturen, alsmede de behandeling van eventuele klachten;
  • Verschaffen van productinformatie en inlichtingen ten aanzien van prijzen, levertijden, enz. alsmede het versturen van informatie aan aanvragers;
  • Actief ondersteunen van de verkoopafdelingen in de commerciële processen zoals project- & offerte-opvolging, relatiebeheer met dealers en montagebedrijven;
  • Verschaffen van eerstelijns technisch advies;
  • Bewaken/up to date houden van info in het ERP-systeem (SAP) en het CRM-systeem.

Dit ben jij

Een proactieve en enthousiaste professional met sterke persoonlijkheid. Je beschikt over een vriendelijke en klantgerichte houding en bent communicatief sterk onderlegd waardoor jij in staat bent met klanten en de interne organisatie een goede relatie op te bouwen en te onderhouden. Ook onder tijdsdruk denk jij vooruit, stel je prioriteiten en bewaak je zowel het organisatie- als het klantbelang. Een goede service verlenen, dat zit in jouw bloed.

  • Afgeronde MBO+ opleiding;
  • Min. 2 jaar ervaring in een vergelijkbare positie;
  • Uitstekende mondelinge en schriftelijk uitdrukkingsvaardigheid van de Nederlandse en Engelse taal, Franse taal is een pré;
  • Goede MS -Office vaardigheden en kennis van SAP is een sterke pré;
  • Je bent voor minimaal 32-40 uur per week inzetbaar.

Wat hebben we te bieden

Een uitdagende customer service positie bij een groeiende, internationale en ambitieuze organisatie met hoogwaardige producten en systemen. Volgens collega’s voelt de organisatie als een warm bad, een prettige, informele familie cultuur met korte communicatie lijnen en een ‘hands on’ mentaliteit waar mensen voor elkaar zorgen.

Interesse?

Herken je jezelf in dit profiel en deze uitdaging, dan nodigen we je van harte uit om te solliciteren via Workday (Career/find jobs) of je CV en motivatiebrief te sturen naar joey.bruijn@rockwool.com. Voor vragen over de vacature kun je contact opnemen met Egon Lambert, +31(0)6 10210197. Mocht je vragen hebben over de procedure, neem dan gerust contact op met Joey de Bruijn via joey.bruijn@rockwool.com of + 31 6 313 62 394

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