Customer Service Officer

Singapore
16 November 2021
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Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals. 
  • Timely and accurate processing of orders received through sales teams, email, phone, online and faxes
  • Order tracking activities such as sending Order Confirmations to Customers, keep Customers informed of order status, react promptly to order instruction changes by Customers
  • Liaise with various departments such as Planning, Production, Warehouse, Shipping and Regulatory to ensure timely production and dispatch of goods to customers, thus meeting Supply Chain’s On Time Delivery KPI
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Adhere to order and pricing processing procedures, coordinate goods return and product recall if required.
  • Communicate discrepancies/issues to team supervisor/manager when necessary
  • Support Daily operations from time to time
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