Customer Service Representative, Grodan

Canada
05 April 2021
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POSITION: CUSTOMER SERVICE REPRESENTATIVE, GRODAN

Grodan’s main business is to supply innovative and sustainable stone wool growing media solutions for the professional horticultural sector, based on Precision Growing principles. These solutions are, amongst others, applied for the cultivation of vegetables and flowers, such as tomatoes, cucumbers, sweet peppers, egg plants, roses and gerberas. 

This is the role:

This position reports directly to the North American Supply Chain Manager. As a Customer Service Representative, you are the linking pin between our operational departments and our (international) customers. The goal is to provide customers the feeling that Grodan is always close by. You are responsible for excellent customer service, order taking, processing, and invoicing, for the customer, and support to the sales team. Grodan is a 9+ organization and your customer focus is crucial.

Working Hours:  Monday-Friday from 8:30AM to 5:00PM. Ideally available to work flexible hours scheduled between 8:00AM to 6:30PM.

Main Job Tasks:

  • Ensure optimal (internal & external) customer satisfaction and delivery service.

  • Produce information regarding products, prices and delivery times to out (internal) customers.

  • Support our Account Managers in commercial processes like tendering, order collection and relationship management with customers.

  • Provide first level support on products sold.

  • Independently record and process customer orders for a set of different markets received by, a.o.; email, phone, EDI or any other format.

  • Independently handle customer complaints.

  • Liaise with Production Planning and Logistics to assure production and delivery dates, product information and service.

  • Increase customer experience by continuously improving processes (independently or as a part of a team.)

  • Attain a high level of involvement and commitment to the mission, values and goals of the Grodan Group in general and the Business Unit Supply Chain and Sales in particular.

  • Manage customer onboarding from: Customer master data, completion of supplier audit forms, account setup and ensure guidelines are followed with company’s policy.

  • This is what you offer:

  • Excellent Computer Skills – CRM system proficient, Microsoft Excel, Word and Outlook, SAP or ERP system proficient.

  • Experience in working with SAP (and for NA experience in customer master data)

  • Basic Accounting Knowledge

  • Minimum College Diploma

  • Customer contact experience, 3-4 years manufacturing or Order Entry experience

  • Polite, efficient, good communication skills, well organized

  • Sensitivity and ability to adapt to business cultures and customers.

  • Capable to perform, plan and organize all activities based on relevancy and urgency

  • Capacity to search for solutions, to solve problems, to initiate actions and to improvise in an independent way

This is what we offer:

Join a rapidly growing stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package. ROCKWOOL is an accessible employer.

Interested?

If you recognize yourself in this opportunity, please apply, sending an English version of your resume.         

ABOUT ROCKWOOL North America

At the ROCKWOOL Group, we are committed to enriching the lives of everyone who comes into contact with our solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a versatile material and forms the basis of all our businesses. With approx. 10,500 passionate colleagues in 38 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore. We encourage you to join our team!

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