Assistant Commercial H/F

France
25 May 2021
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Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals. 

Contrat : Alternance de 2 ans idéalement (bac+2) – Paris 13ème 

Missions :
Au sein du Service Clients Rockfon France et rattaché(e) à la Responsable Assistanat Commercial, vous serez formé(e) et participerez aux missions suivantes :

    Intervention sur l’ensemble du processus commande client afin d’assurer le traitement dans les meilleurs délais :
o    Réception des commandes,
o    Analyse des données produits/quantités/délais pour validation,
o    Saisie dans le système informatique,
o    Application de la politique tarifaire en liaison avec le service commercial,
o    Relation avec les usines et fournisseurs pour la mise à disposition des produits,
o    Suivi logistique et transport,
o    Gestion des litiges et des impayés,
o    Classement et archivage des dossiers,

    Réponse aux demandes diverses du quotidien (reçues par Téléphone, mail et fax) avec, selon le besoin exprimé, l’appui des services internes (technique, marketing, commercial, …), par exemple :
o    Création produits spéciaux
o    Demandes de documentation
o    Questions techniques de base

    Participation à la vie du service :
o    Contribuer aux réunions et formations
o    Assurer le remplacement de collègues absentes et la continuité du service
o    Signaler les dysfonctionnements pour l’amélioration continue des processus

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