SAP Support Lead EWM Consultant

DIGITAL Supply Chain Competence Center is seeking an experimented SAP Consultant covering Extended Warehouse Management (EWM) to all ROCKWOOL operating companies (OPCOs).

Responsibilities include:

• Manage EWM support team and provide, together with the team, stable day-to-day operations

• Provide IT support for EWM service (2nd line of Support): Solving incidents / service requests and requests for Change (RFC) across the globe within agreed SLAs (Service Level Agreements)

• Deliver End to End support execution (Customizing / unit tests / UAT (User Acceptance tests)/ production / aftercare

• Works on Global RFCs as part of the EWM governance

  • Estimate the costs / benefits

  • Support group design of the solution

  • Optimizing group solution based on Business requirements

• Monitoring / Reporting of EWM service KPIs

• Secure a close collaboration in EWM core team / cross DIGITAL teams and internal customers to secure overall alignment

• Prepare relevant and agreed Template documentation (functional and technical specifications)

• Ensure relevant operational processes and procedures are documented and maintained

• Manage EWM yearly service Windows maintenance and EWM Super User community

Organization

Due to international organization, main work is done remotely from Chennai office, but travels could happen (travel content around 20% of the time) for EWM projects aftercare support / service transition.

Qualifications and/or experience

• Master's Degree in Logistic Engineering or related field

• At least 5 years of experience in SAP Supply Chain focused on Support of Extended Warehouse Management (EWM)

• Experience as team coordinator role of Support consultants (in / offshore)

• Functional Expertise in Supply chain processes

• SAP configuration of EWM and cross modules integration (ECC LES / PP / MM) for End-to-End business processes

• Integration with others integrated Services (FIORI / WCS (Warehouse Control system, terminals, printers, RFID)

• Cross functional SAP ERP Analyst experience to include the areas of Transport Management (LES), Production Planning (PP) and Material Management (MM)

• Proven experience in translating business requirements into SAP solutions / in working with the business in understanding and delivering business process improvements

• Good communication and people skills – experience dealing with users from various nationalities

• Experience working with international and remote teams providing operational support and delivering projects

• Knowledge of SAP Solution Manager (SOLMAN) / SAP ALM, particularly for test management (SIT/UAT planning, test execution, defect management and reporting), is considered an advantage.

Module specific requirements

• SAP expertise in EWM / FIORI

• Deep knowledge in MTS/MTO processes

• Inbound / internal and outbound warehouse flows including strategies to connect EWM to PP / MM / TM (integration from ECC to EWM decentralized system)

• Warehouse Master Data (EWM)

Soft skills

• • PROBLEM ANALYSIS: Collects and selects relevant information from different sources independently and on his/her own initiative. Makes connections and organize information.

  • QUALITY ORIENTATION: Makes proposals and takes actions to increase the quality of products and services of his/her own initiative.

  • TEAMWORK: Works towards collective results with other people of his/her own initiative.

  • LEADERSHIP for team coordinator role (take responsibility, take accountability and ownership, take initiatives)

  • LEARNING ABILITY: Applies new information and ideas of his/her own initiative.

  • PLANNING AND ORGANISING: Plans and organizes his/her own work effectively, independently and on his/her own initiative, in consultation with other people where appropriate.

  • IMPACT: Engages people with his/her contagious enthusiasm and makes acceptable, independent statements.