Customer Service - maternity cover with possibility of extension or full employment

Denmark
04 October 2021
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Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals. 


Customer Service Representative for the UK market (full-time maternity cover)


Are you motivated to work in the intersection between sales and customer service in a position with high influence and responsibility? And do you want to work in a company that produces sustainable products with a long lifespan?


This is who we are
At Rockpanel, we make fire resilient exterior design cladding, and our aesthetic products are used in modern buildings all around the world. Joining our Customer Service team, you will gain 6 dedicated colleagues, 5 of whom are located in the Netherlands and 1 in Denmark, where you will also be based.

Overall, we are part of the Finance and Supply Chain group in ROCKPANEL, and we work with both customers as well as internal and external stakeholders to ensure world-class customer service.  


This is the role

As our new customer service representative, your overall responsibility will be to provide world-class service to the full range of ROCKPANEL’s stakeholders. This will primarily be for the UK market, though the team always help out and cover for each other during vacations and peak times.

In this dynamic position, you will collaborate closely with our Sales teams, as well as Logistics and Production. Your shared goal will be to achieve our sales objectives through great customer services activities. Furthermore, you will grow a wide network outside our organisation, spanning external parties such as architects, dealers and contractors. Specifically, your tasks will include:

  • Ensuring optimal customer satisfaction through timely and accurate order entry, closely monitoring the order fulfilment process, checking stock availability and confirming lead times
  • Providing customers and the ROCKPANEL sales force with adequate product and order information
  • Coordinating daily transport activities with external haulers and our transport planning department
  • Performing customer service tasks such as complaint handling and registration, preparing and sending quotations as well as material code requests
  • Proactively identifying and implementing initiatives to improve services and processes in terms of efficiency, optimisation and quality

“This position comes with high responsibility as well as decision-making power and influence. For the right person, there will be a good chance of becoming a permanent member of the ROCKPANEL growth journey and staying on even after the maternity cover ends”, says Sales Excellence Manager Peter Roelofs.

This is what you offer

You exude team spirit and always enjoy helping out a colleague – and because flexibility and helpfulness run through your veins, you deliver outstanding customer service. Also, you are not afraid to reach out to your team, so that we keep each other updated and included, even though we do not work from the same location.

Furthermore, you have an ability to understand, read and adapt to your surroundings and various stakeholders, making it easy for you to communicate with a wide range of people.

We additionally imagine that you:

  • Have experience with customer service
  • Have a good understanding of supply chain processes and experience with sales
  • Have worked with various IT systems and can easily learn to use new systems
  • Can organise and prioritise your workday effectively, leaving enough room to re-prioritise when plans change
  • Speak and write English fluently – preferably with the ability to understand various dialects


This is what we offer
Working in the Customer Service team in ROCKPANEL, you will gain an amazing set of colleagues that always have your back. We have a very open culture and a high level of professionalism, and we all take pride working for a company that creates sustainable products, recyclable materials and products with a long lifespan.

We currently offer you a temporary maternity cover position for the duration of one year (beginning from December or January), with the hope that it can evolve into a permanent position. We are a company in growth, and we are looking to explore and conquer new markets, and hopefully this journey will include you in the longer term.

Lastly, you will also get to be a part of the ROCKWOOL Group – the world leader in stone wool solutions.


Interested?
If you want to know more, please contact Sales Excellence Manager Peter Roelofs, tel.: +31 (0)6 25 42 78 74 or via mail: peter.roelofs@rockpanel.com. Please submit your application and CV in English in the same field in our recruitment system via the below link before Monday the 1st of November - interviews will be conducted on an ongoing basis.


Location: Denmark, Hedehusene        

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